Answer the following questions for the case study you have chosen. Read all aspects of your case study carefully. Please make sure you address each question thoroughly and clearly. Each question should be at least 2-3 paragraphs to illustrate your
understanding.
1) Review the Workforce Description in the case study you have selected. Select a
Customer Facing position in the Workforce Description (EXCLUDE SALES). If
you had to perform a job analysis on this position, how would you do it? Be
specific.
2) What type of structure (Job-based, Skill-based, Competency-based, Blended)
would best fit your organization and why?
3) What job evaluation method would you use to determine your positions’ relative
worth to develop the internal hierarchy, equity, and external competitiveness?
Why?
4) If you were to design a Competency-Based pay structure, what are the most
important (core) competencies (select the top five) you would choose for your
organization and why? What are the advantages of a competency-based pay
system? What are the disadvantages?
5) What are the factors that shape your organization’s external competitiveness to
recruit and retain employees? Discuss your specific labor market factors (supply
and demand), product market factors (competition and product demand), and the
organization factors (industry, strategy, size, etc.). From this information and your
organizations’ ability to pay, where would you position your organization’s overall
competitive pay policy (lead, market, or lag) and why?
6) If you were going to select jobs to include in a benchmark survey to ensure that
your pay is competitive, which jobs would you choose and why (review
Workforce Description)?
7) In designing your internal pay structure, would you design pay ranges and
grades, OR broadbands, and why?
