Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is

February 24, 2024

Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a

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Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is

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