Description
المملكة العربية السعودية
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Communications Management (MGT 421)
Due Date: 5th October 2024 @ 23:59
Course Name: Communication Management
Student’s Name:
Course Code: MGT421
Student’s ID Number:
Semester: 1st Semester
CRN:
Academic Year: 2024-25-1st
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: /Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
•
•
•
•
•
•
•
•
•
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.1: Recognize and memorize concepts of communication theory as they affect business
organizations and the individuals in them.
1.2: Communicate better, knowing that good communicators make better managers and that
communication is a dynamic process basic to individuals and organizational life.
Assignment Structure:
Assignment-1
Part-A
Part-B
Type
Situation-1
Situation-2
Case study
Total
Marks
2.5
2.5
5
10
Note: Use concept of interpersonal communications, emotional intelligence, team
communications and diversity for answering both parts.
Part-A:
This part is about hypothetical situations which you may or may not face in your
professional life. For every situation, you need to select an option from the given
options and then give a proper justification for the option you selected.
Situation-1
You have recently been assigned a new member in your team and you have noticed
that he cannot make a simple decision without asking your advice. What will you do?
a.
Accept that he does not have the skills to succeed and find others in your team to take
on his tasks.
b.
Get an HR manager to talk to him about where he sees his future in the organization.
c.
Give him lots of complex decisions to make so that he will become more confident in
his job.
d
Create a series of challenging but manageable experiences for him and make yourself
available to act as his mentor.
Situation-2
You are a manager in an organization that is trying to encourage respect for all
cultures and nationalities. One day, you hear someone telling a racist joke about a
nationality. What will you do?
a.
Ignore it. The best way to deal with these things is not to react.
b.
Call the person into your office and explain that their behaviour is not appropriate and
if he repeats it, may result in him losing his job.
c.
Speak up on the spot, saying that such jokes are inappropriate and will not be
tolerated in your organization.
Suggest to the person telling the joke he go through a program offered by the HR
department that teaches how to respect all cultures and nationalities
d.
Part-B:
Ahmed is a successful financial officer in a banking company. He will take over the
recently acquired footprint as the new regional CEO. The newly acquired banking
institution has a good market reputation
On Monday morning at 10am, Ahmed had called a meeting. He reached the office at 9am
and saw very few employees in the meeting so he got annoyed but keeping his emotions at
side, he started the meeting at sharp 10am .Ahmed was unhappy due to lack of dedication
of employees towards the organization, as most of the employees did not arrived on time.
Later that afternoon Ahmed met the executive team and outlined the strategic goals,
objectives and deadlines. A meeting was held with the senior staff members for reporting
progress. In the report it was shown that currently the market growth numbers were up and
new business numbers were increasing.
A quarter later Ahmed had a quarterly report result. The report showed both positive and
negative result. Ahmed reviewed the report with his staff and requested them for their
input. However, his request was greeted with silence. He sensed an uneasy feeling in the
room.
Questions:
1. To what extent do you think Ahmed process Emotional Intelligence. (2 Marks)
2. Do you think the concept of emotional intelligence is important in organizational
setting? Briefly justify your answer. (3 Marks)
Answers
وزارة التعليم
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Assignment 1
Communications Management (MGT 421)
Due Date: 5th October 2024 @ 23:59
Course Name: Communication Management
Student’s Name:
Course Code: MGT421
Student’s ID Number:
Semester: 1st Semester
CRN:
Academic Year: 2024-25-1st
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: /Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
•
•
•
•
•
•
•
•
•
The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.1: Recognize and memorize concepts of communication theory as they affect business
organizations and the individuals in them.
1.2: Communicate better, knowing that good communicators make better managers and that
communication is a dynamic process basic to individuals and organizational life.
Assignment Structure:
Assignment-1
Part-A
Part-B
Type
Situation-1
Situation-2
Case study
Total
Marks
2.5
2.5
5
10
Note: Use concept of interpersonal communications, emotional intelligence, team
communications and diversity for answering both parts.
Part-A:
This part is about hypothetical situations which you may or may not face in your
professional life. For every situation, you need to select an option from the given
options and then give a proper justification for the option you selected.
Situation-1
You have recently been assigned a new member in your team and you have noticed
that he cannot make a simple decision without asking your advice. What will you do?
a.
Accept that he does not have the skills to succeed and find others in your team to take
on his tasks.
b.
Get an HR manager to talk to him about where he sees his future in the organization.
c.
Give him lots of complex decisions to make so that he will become more confident in
his job.
d
Create a series of challenging but manageable experiences for him and make yourself
available to act as his mentor.
Situation-2
You are a manager in an organization that is trying to encourage respect for all
cultures and nationalities. One day, you hear someone telling a racist joke about a
nationality. What will you do?
a.
Ignore it. The best way to deal with these things is not to react.
b.
Call the person into your office and explain that their behaviour is not appropriate and
if he repeats it, may result in him losing his job.
c.
Speak up on the spot, saying that such jokes are inappropriate and will not be
tolerated in your organization.
Suggest to the person telling the joke he go through a program offered by the HR
department that teaches how to respect all cultures and nationalities
d.
Part-B:
Ahmed is a successful financial officer in a banking company. He will take over the
recently acquired footprint as the new regional CEO. The newly acquired banking
institution has a good market reputation
On Monday morning at 10am, Ahmed had called a meeting. He reached the office at 9am
and saw very few employees in the meeting so he got annoyed but keeping his emotions at
side, he started the meeting at sharp 10am .Ahmed was unhappy due to lack of dedication
of employees towards the organization, as most of the employees did not arrived on time.
Later that afternoon Ahmed met the executive team and outlined the strategic goals,
objectives and deadlines. A meeting was held with the senior staff members for reporting
progress. In the report it was shown that currently the market growth numbers were up and
new business numbers were increasing.
A quarter later Ahmed had a quarterly report result. The report showed both positive and
negative result. Ahmed reviewed the report with his staff and requested them for their
input. However, his request was greeted with silence. He sensed an uneasy feeling in the
room.
Questions:
1. To what extent do you think Ahmed process Emotional Intelligence. (2 Marks)
2. Do you think the concept of emotional intelligence is important in organizational
setting? Briefly justify your answer. (3 Marks)
Answers
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