Description MGT 530 – Dis 1 Operations Management Carrefour is a French owned hypermarket operating in many places including Saudi

MGT 530 – Dis 1
Operations Management
Carrefour is a French owned hypermarket operating in many places including Saudi Arabia.
Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the
hypermarket.
Explain how quality is evaluated, and the role of technology in the customer perception of
quality. Compare Carrefour’s quality and technology to another hypermarket in the area. Order
the following criteria as most to least important for the successful operation of a hypermarket,
and for a different industry (not a hypermarket) and explain why there are any differences and
the implications for operations:
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Customer satisfaction
Forecasting
Capacity planning
Location
Inventory management
Store layout
Scheduling
Directions:
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Discuss the concepts, principles, and theories from the textbook.
Cite the textbooks and cite any other sources if appropriate.
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