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Description Please follow all the instructions inside the word file . Assignment Question(s): In your own words, summarize the article.  To which

Description

Please follow all the instructions inside the word file .

Assignment Question(s):

In your own words, summarize the article. 

To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? 

Discuss the tools needed to operate within the new environment as indicated by the author. 

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