Description
Reply to Introduction to Operations Management Discussion 2
Q – Please read the discussion below and prepare a Reply to this discussion post with comments that further and advance the discussion topic.
Discussion
Introduction
Internally, the organization’s most effective business processes are fully managed and administered. Operations management is the process of creating products and services from labour and material resources. In corporate operation management, however, income and costs are balanced to maximize profit. In this talk, various facets of Carrefour’s operations management will be examined (Stevenson, 2021).
Assessing the Quality of Carrefour
In assessing the calibre of services provided by Carrefour in Saudi Arabia, patrons are required to undertake certain actions that ultimately mould their complete purchasing encounter. Whether Carrefour is meeting or exceeding customer expectations depends in large part on these factors. The most important aspect of operations management, in Carrefour’s opinion, is the quality of the products it offers to customers. The most important markers of product quality are thought to be product dependability, freshness of perishable goods, variety of items, and availability of commodities. Customers desire goods that are as high-quality as they can be, all around. Customer satisfaction levels of an organization are directly correlated with customers’ opinions of the quality of its products. An informed and friendly employee is designated as a customer service representative. Customers’ opinions of a store’s quality are influenced by its environment, which is shaped by its cleanliness, consistency, and atmosphere. A spotless atmosphere improves the store’s reputation. Carrefour invests in maintaining clean, well-organized stores as part of their commitment to quality. Being competitive in pricing when compared to other hypermarkets and offering exclusive deals and discounts are necessary to maintain a competitive advantage. However, to provide competitive rates that are in line with the market, Carrefour employs several pricing techniques and exclusive offers. They increase customer satisfaction by upholding the quality of their products. To minimize client wait times, Carrefour provides state-of-the-art technological solutions for self-checkouts, online purchasing, and ordering via mobile apps (Sahar Jalal Alqaysi et al., 2024).
Compared with other Hypermarkets
This discussion will compare Saudi Arabian Carrefour with hypermarkets such as Panda. These two hypermarts differences in overall quality are largely due to technology. An advanced business, Carrefour uses state-of-the-art technology to improve customer shopping and operational efficiency. As an illustration, consider their self-check-out choices and smartphone apps. By contrast, Panda emphasizes the use of conventional techniques for checkout and customer service, giving digital technology less of a priority. However, Panda has a competitive pricing strategy. While Carrefour and Panda work hard to keep their products of a high caliber, Carrefour has the advantage of having access to products from different suppliers thanks to its global supply chain (Almutairi et al., 2021).
Conclusion
Numerous elements that affect customer satisfaction and quality expectations are at the heart of this conversation regarding operations management at the Carrefour hypermarket in Saudi Arabia. Panda, a local hypermarket, is compared to Carrefour in terms of pricing strategy, technological innovation, and customer satisfaction. Following extensive deliberation, it was determined that although Panda is a domestic brand, Carrefour gains by having access to a worldwide market. Panda should focus on using technological developments.
References
Almutairi, L. A., Althumiri, N. A., Aljadani, R. H., Alkhamis, D., Almarshad, A., Abanmy, A., Alhazmi, M., Aldhewalia, M., Almubark, R., Alqahtani, A. S., & BinDhim, N. F. (2021). Consumer Behavior at Supermarkets during Grocery Shopping in Saudi Arabia: A National Observational Study. Nutrition and Health, 1(1), 026010602110029.
Sahar Jalal Alqaysi, Abdul Rahman Zahari, & Khudari, M. (2024). Awareness advertising influence on consumers buying intention: Exploring attitude as a mediating factor. Journal of Infrastructure Policy and Development, 8(7), 4568–4568.
Stevenson, W. J. (2021). Operations Management, 13th Edition (1st ed.). McGraw-Hill Education/Stony Brook University
Discussion 2
Q – Please read the discussion below and prepare a Reply to this discussion post with
comments that further and advance the discussion topic.
Please provide the references you used.
Ensure zero plagiarism.
Word limit: 250 words
Discussion
Introduction
Internally, the organization’s most effective business processes are fully managed and administered.
Operations management is the process of creating products and services from labour and material
resources. In corporate operation management, however, income and costs are balanced to
maximize profit. In this talk, various facets of Carrefour’s operations management will be
examined (Stevenson, 2021).
Assessing the Quality of Carrefour
In assessing the calibre of services provided by Carrefour in Saudi Arabia, patrons are required to
undertake certain actions that ultimately mould their complete purchasing encounter. Whether
Carrefour is meeting or exceeding customer expectations depends in large part on these factors. The
most important aspect of operations management, in Carrefour’s opinion, is the quality of the
products it offers to customers. The most important markers of product quality are thought to be
product dependability, freshness of perishable goods, variety of items, and availability of
commodities. Customers desire goods that are as high-quality as they can be, all around. Customer
satisfaction levels of an organization are directly correlated with customers’ opinions of the quality
of its products. An informed and friendly employee is designated as a customer service
representative. Customers’ opinions of a store’s quality are influenced by its environment, which is
shaped by its cleanliness, consistency, and atmosphere. A spotless atmosphere improves the store’s
reputation. Carrefour invests in maintaining clean, well-organized stores as part of their
commitment to quality. Being competitive in pricing when compared to other hypermarkets and
offering exclusive deals and discounts are necessary to maintain a competitive advantage. However,
to provide competitive rates that are in line with the market, Carrefour employs several pricing
techniques and exclusive offers. They increase customer satisfaction by upholding the quality of
their products. To minimize client wait times, Carrefour provides state-of-the-art technological
solutions for self-checkouts, online purchasing, and ordering via mobile apps (Sahar Jalal Alqaysi et
al., 2024).
Compared with other Hypermarkets
This discussion will compare Saudi Arabian Carrefour with hypermarkets such as Panda. These two
hypermarts differences in overall quality are largely due to technology. An advanced business,
Carrefour uses state-of-the-art technology to improve customer shopping and operational efficiency.
As an illustration, consider their self-check-out choices and smartphone apps. By contrast, Panda
emphasizes the use of conventional techniques for checkout and customer service, giving digital
technology less of a priority. However, Panda has a competitive pricing strategy. While Carrefour
and Panda work hard to keep their products of a high caliber, Carrefour has the advantage of having
access to products from different suppliers thanks to its global supply chain (Almutairi et al., 2021).
Conclusion
Numerous elements that affect customer satisfaction and quality expectations are at the heart of
this conversation regarding operations management at the Carrefour hypermarket in Saudi Arabia.
Panda, a local hypermarket, is compared to Carrefour in terms of pricing strategy, technological
innovation, and customer satisfaction. Following extensive deliberation, it was determined that
although Panda is a domestic brand, Carrefour gains by having access to a worldwide market. Panda
should focus on using technological developments.
References
Almutairi, L. A., Althumiri, N. A., Aljadani, R. H., Alkhamis, D., Almarshad, A., Abanmy, A., Alhazmi,
M., Aldhewalia, M., Almubark, R., Alqahtani, A. S., & BinDhim, N. F. (2021). Consumer Behavior at
Supermarkets during Grocery Shopping in Saudi Arabia: A National Observational Study. Nutrition
and Health, 1(1), 026010602110029.
Sahar Jalal Alqaysi, Abdul Rahman Zahari, & Khudari, M. (2024). Awareness advertising influence on
consumers buying intention: Exploring attitude as a mediating factor. Journal of Infrastructure Policy
and Development, 8(7), 4568–4568.
Stevenson, W. J. (2021). Operations Management, 13th Edition (1st ed.). McGrawHill
Education/Stony Brook University
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