Evaluate these TWO comments on the merit of their arguments. See if you agree or disagree with what they say and explain why.
1. TQM involves empowerment and inverts the management pyramid, for, or if it is to achieve the results, it must work horizontally and vertically across the
1. TQM involves empowerment and inverts the management pyramid, for, or if it is to achieve the results, it must work horizontally and vertically across the organisation, across disciplines and depart