Evaluate these TWO comments on the merit of their arguments. See if you agree or disagree with what they say and explain why.
Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ),
Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to